The other day, talking to a person with physical limitations I found out I had to deal with an upset daily compounded by a problem of accessibility to your home.
A problem that could be solved in part with an elevator, has conditioned his life for years.
Unfortunately the person involved to know the means to communicate such irregualiridad. I could not tell the time because I was quite confused with the procedure and your situation.
Following the problem I reported, thanks to a friend with a doctorate in law, and I think I found the right way to get the complaint.
If you have accessibility problems in housing and do not know where to go I recommend doing the following.
The first step is optional. Ideally look for information on the official website of our community about the aid on housing rehabilitation, as the community (government) funds part of the work. If you do not have web access to the phone call "Social Assistance" or "Citizen", it costs nothing to look at the number in the directory. If you know the website, look on google (housing counseling and community).
Once we have the information it is advisable to call a meeting of owners and request accessibility reforms because of your physical limitations require (a lift, a railing, ramp ... etc ...)
If we also share with other owners the information collected on the aid granted in our community, we will foster a climate more receptive.
After the call, we require a copy of the record and say we demand it should be given without any problems.
If they vote against what you do is submit the copy of the minutes in the housing counseling in your community and point out your case in person.
They will decide if your file processed office personally (take care of everything) or will tell you what to do about it.
As always, share the information with you, to guide those who do not know what to do. And remember that there is no point living with limitations may solve the problem.